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Customer Care Specialist

32/40 hours per week

's-Hertogenbosch, Netherlands

2870 – 4012 EUR per month

Do you want to contribute to logistics processes that directly impact the health and wellbeing of patients? As a Customer Care Specialist, you play a key role in a supply chain that enables medical treatments worldwide. You ensure that every shipment is handled with care, precision and according to the highest quality standards.

Customer Care Specialist

How you make an impact

Within our Healthcare Logistics product group, you work with products that are essential to patient care. Customers rely on us to deliver medical devices, human tissue and healthcare equipment safely, accurately and on time. With your eye for detail, communication skills and structured way of working, you ensure smooth processes and provide customers with complete peace of mind from order request to invoicing.

What we offer you

You will be joining a financially stable organisation with strong growth potential. We take responsibility and work together to find suitable solutions. We operate with genuine attention for one another, and our core values are deeply embedded in how we work. Base Logistics Group offers you opportunities for personal growth and development. You are the driving force behind your own success story.

In addition, we offer:

  • A salary between €2,816 en €3,945 gross per month, depending on knowledge and experience.
  • Travel allowance of €0.23 per kilometre (max. 30 km one way).
  • 27 vacation days, with the option to purchase 10 additional days per year.
  • An international working environment with more than 30 nationalities.
  • The opportunity to work with high-quality medical products that truly impact people’s lives.
  • Opportunities for professional and personal development.
  • All the tools and equipment you need to perform your job well.
  • A healthy work-life balance through daytime shifts.
  • Room for your ideas and improvement suggestions.
  • A thorough onboarding programme to help you learn everything about our customers and processes.

What you will do

Within our multi-client team, you ensure that all logistics processes for your customers are carried out accurately. From order processing to invoicing, and from shipments to inventory management — you take ownership. You collaborate with various departments within HealthLink and communicate directly with customers and end users. You maintain oversight and keep all stakeholders informed.

Your tasks include:

  • Managing export orders from multiple storage locations.
  • Processing order-related administrative documents.
  • Actively tracking and monitoring outgoing shipments.
  • Managing inventory and processing inbound orders.
  • Monitoring progress and providing proactive updates to customers.

What you bring

You have at least two years of experience in a similar, customer-focused role. Equally important are your motivation, eagerness to learn and sense of responsibility. You thrive in an environment where quality outweighs quantity and you take pride in supporting customers in the best possible way.

Additionally, you bring:

  • Bachelor-level working and thinking skills, gained through education or experience.
  • Excellent command of the English language; additional languages are a plus.
  • A customer-oriented, accurate and proactive mindset.
  • Strong communication skills and the ability to switch quickly between tasks.

Who we are

HealthLink, part of Base Logistics Group (including HealthLink Europe), specialises in Healthcare Logistics. We provide reliable storage, handling and distribution of medical products and human tissue. This means we ensure surgery kits arrive at hospitals on time, insulin reaches diabetic patients and medical instruments can be safely (re)used. Customers choose us because we always prioritise quality over quantity. Our focus lies on service excellence and customer satisfaction, internally known as Premium Logistics. As a Customer Care Specialist, you join an international organisation with over 30 nationalities. We are confident you will feel at home quickly.

Enthusiastic?

1. Apply

Let us know you’re interested by submitting your details.

2. Telephone intake

We’ll have a brief introduction over the phone. We’ll answer your questions and give you a first impression of the role, the team, and our company.

3. First interview

We’ll dive deeper into who you are, what you’re looking for, and what you can do. We’ll also tell you more about the role and how we work, to see if there’s a mutual fit.

4. Assessment

We value your personality as much as your experience. The assessment provides insight into your motivations and work style.

5. Second interview

We’ll discuss the results of the assessment and go deeper into the specifics of the role and your ambitions.

6. Job offer

Are we both enthusiastic? Then you’ll receive a suitable offer, so you know exactly what to expect.

Enthousiast?

Solliciteer direct!

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